Softenger’s IT Infrastructure Support Services

IT Infrastructure Support Services or Network Operations Centre (NOC) are very important for any IT dependent industry. Today many businesses are running smoothly and effectively because there is an effective IT Infrastructure Support team who is managing all work in background in a seamless manner for their clients.

Softenger is offering a wide range of services which includes Infrastructure Services (IS) and Software Development domains.

• An assessment e.g. understanding the client's IT infrastructure and understand its plans and critical hardware, audit recent production outages and failures
• We help our clients for managing their IT infrastructure through effective services and proper management.
• Our SLA based service approach is delivered by prominent professionals with years of experience in IT Infrastructure and Management services also provides enhanced value to our customers.
• Our IT Infrastructure Consulting team helps our client management, build and optimize their IT infrastructure Services.
• We keep track of their critical business application and IT infrastructure services running 24*7

How we help? Softenger’s Importance & IT Infrastructure Support Services

SOFTENGER Service Desk driven by Information Technology Infrastructure Library (ITIL) industry proven framework acts as a centralized point between service providers & End-Users. ITIL framework of best practices to manage IT operations and services.

• Single point of communication (SPOC): Functions as a single point of contact for all IT requirements. 
• ITIL compliant Service: Support processes are based on industry proven best practices and ensures a fast and efficient resolution of customer 
• Automation in MIS Report generation with exact format based on client requirement 
• Ticket tracking & quick resolution.
• Auditing 
• Quick approach of ticket routing

Application Support & Services

Softenger provides best application support services for world-wide clients. Our team manage your application or software so you can focus on develop and growing your business. We are apply advanced & innovative technology and industry best practices to continually optimize your application availability and execution.

• Development-Test-Acceptance-Production 
• Database Management 
• Application Management
• Enterprise Mobility

      System Administration Management and Support Services

•       We embrace the complete project life cycle of any network infrastructure along with network design, network audit, architecture planning, execution, and online monitoring support.
•       Administration of day-to-day, 
•       user security management and other various enterprise environments.
•      We manage database structure, data migration, database backup, implementation, optimization and recovery.
•     We make sure that servers and storage management devices are always up and running, or as per company business requirements.
•     We implement reliable and secure platforms which allows seamless access to the enterprise business via remote access functions.
•     We Provide network services for the troubleshooting, administration on the network devices including gateways, firewalls and routers.

       End User Support Services

    We designed inclusive Workplace Services to help you in quicken the transformation & management of your end user landscape leveraging well-defined frameworks, tools and solution accelerators. 

  

    Our service offerings Include:

•    Expertise in managing Desktop, Printers, Scanners, Hand held devices, Messaging and collaboration service support.
•     End-User Computing: A single-point of ownership and accountability for all IT services consumed by business users.
•      Directory Services: We deliver time saving approach in bulk user, mailbox creation using automation scripts. Capabilities of working on third party management / provisioning tools.
•     Business Application support Services: Well-versed engineers work for your business application sup- port with prodigious installation & troubleshooting skills.
•       Asset Management services: Maintaining a centralized inventory of all assets belong to the organization. Periodical review and updates.
•         AV update and Patching Service

   Know More Info About IT Infrastructure Support Services Visit:- https://www.softenger.com